What to do if…

Your votes are not being counted

Try refreshing your browser. If your vote has still not been counted, it may be because of a vote you cast earlier. You can vote for each dog only once every 12 hours, unless you are logged in as a Modern Dog user, in which case you can only vote for each dog once, ever. We encourage showing your support of your favourite dogs by voting regularly, so simply donโ€™t log in as a user if youโ€™d like to vote more than once.

The votes of your friends, family or co-workers are not being counted

Votes made from computers on a shared Internet connection are counted as a single vote within each 12 hour period (i.e one vote per office per 12 hours, all subsequent votes are not counted). To get around this, encourage those on a shared Internet connection to vote from their home computer, tablets or smart phones.The best way to increase the number of your dogโ€™s votes is to spread the word to get the support of all your friends and family!

Still having issues?

Please call us toll-free at 866-734-3131 or email us at photocontestproblem@moderndogmagazine.com and we will do our very best to rectify the problem as soon as possible.